Global Instrument Service & Support

We know that keeping your instrument running at optimal performance matters to you, which is why LECO instruments are assembled using the highest quality components and materials.

Sometimes downtime is unavoidable, however, and when that happens, our dedicated network of Global Service and Support technicians will help get you up and running as quickly as possible. Support is available at your facility or ours, by phone, online, or through our SmartLine Remote Diagnostics system, available on most of our instruments. Service and A2LA-accredited calibrations are also available for our LECO-supported optical equipment.

Phone and internet (e-mail) support through our Global Service and Support network is included with every instrument purchased from LECO free of charge. Features such as Preventive Maintenance Packages, on-site visits, and SmartLine Remote Diagnostics may incur additional charges. Your LECO Sales Representative can provide you with more information on what additional service packages would be the best fit for your instrument and laboratory needs.

“Leco and all its personnel, from online tech support, to service engineers, and yes, even sales have been professional and courteous for decades. I value Leco Corporation and its people. It has been a pleasure to be your customer. Thank you!”

Visit our Contact Page for more information on how to access LECO Service.

What should I expect when I need a Service call?


Analytical Service Support Solutions

LECO’s service team can help with everything from routine service calls to comprehensive maintenance plans. Learn more about our support solutions for our analytical product line.

Learn more here [PDF].

Preventive Maintenance Agreements

Preventive Maintenance Agreements (PMAs) are a smart, convenient way to help you prevent unexpected downtime and associated costs. 

Learn more here [PDF].

Product Information Bulletins

Our Production Information Bulletins (PIBs) offer the latest product information to our instrument owners including replacement parts, design improvements, and software updates, click here to register.

SmartLine Remote Diagnostics

Learn more about our SmartLine® Remote Diagnostics Program [PDF].

Optical Service Terms & Conditions

For more information about our Optical Service Terms & Conditions, click here.

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